Once an order has been confirmed, it can't be modified or adjusted.
Address updates can be requested, but are not guaranteed. Please review your information before you checkout.
Every order is subject to review. The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.
Orders are processed Monday – Friday and shipped within 3-7 business days. Excluding the weekend and major holidays.
Once your order is shipped, you will receive a shipping confirmation email with your tracking information.
Allow 48-72 business hours for your tracking information to update with an estimated delivery date.
Stussy.com.au only ships to Australia & New Zealand.
Allow 48 hours after the stated delivery time for your package to show up. If your package hasn't been delivered, please contact online@stussy.com.au.
If your order was canceled, we advise you to contact your financial institution to ensure your information is up to date. Cancellations are also be affected by limited stock availability.
Stussy.com.au accepts all major credit cards including:
Visa, MasterCard, American Express, Discover, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.
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Our Team will respond within 24-72 hours. Excluding weekends and major holidays.
Once your order has been returned to our warehouse, it will be fully refunded upon delivery. We do not re-ship orders.
Once your order is placed, we are unable to combine shipments on multiple orders.
Please contact online@stussy.com.au within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.
Online orders must be returned through our online return portal as chapter stores only accept returns for in-store purchases. No exceptions.
Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.
All sales are final for any purchases on Nike, limited editions, and special collaboration items.
Stussy.com.au displays real time-inventory. Unfortunately, if an item is displaying as 'Sold Out', it will not return back in to stock.
We do not include prices on our packing slips.
We do not offer gift receipts or gift cards.
We do not offer exchanges. You will have to contact the purchaser to return the product and purchase the updated item we have in stock.