Customer service
SHIPPING INFORMATION
Attention Customers:
Stussy.com.au must be notified of any issue with delivery within 30 days of the parcel being dispatched.
stussy.com.au will not be held responsible for any parcel that is left at a premises once delivered.
SHIPPING INFORMATION
Orders placed on Stussy.com.au are processed Monday-Friday 9am to 4 pm AEST (excluding major holidays) and are shipped within 3-5 business days from when the order is placed, pending payment authorization and verification. Stussy.com.au ships Australia wide offering a Standard service. Shipping and handling charges are:
Standard – $12
International - $25
SALES TAX
All items listed on www.stussy.com.au are inclusive of GST.
PAYMENT METHODS
Stussy.com.au accepts all major credit cards including Visa, MasterCard & American Expres. In addition, we also accept payment via PayPal. Payments made via PayPal must come from a verified account with a confirmed shipping address.
FRAUD PROTECTION
Once an order is processed, we reserve the right to request from the customer an email of a scan or photo of a government-issued photo ID and the front and back of your credit card.
Please send an email to online@stussy.com.au with the required attachments. If we deem this satisfactory, your order will be processed.