Customer service

SHIPPING INFORMATION

 

Attention Customers:

Stussy.com.au must be notified of any issue with delivery within 30 days of the parcel being dispatched. 

stussy.com.au will not be held responsible for any parcel that is left at a premises once delivered.

 

SHIPPING INFORMATION

Orders placed on Stussy.com.au are processed Monday-Friday 9am to 4 pm AEST (excluding major holidays) and are shipped within 3-5 business days from when the order is placed, pending payment authorization and verification. Stussy.com.au ships Australia wide offering a Standard service. Shipping and handling charges are:


Standard – $12

International - $25


SALES TAX

All items listed on www.stussy.com.au are inclusive of GST. 


PAYMENT METHODS

Stussy.com.au accepts all major credit cards including Visa, MasterCard & American Expres. In addition, we also accept payment via PayPal. Payments made via PayPal must come from a verified account with a confirmed shipping address.


FRAUD PROTECTION



Once an order is processed, we reserve the right to request from the customer an email of a scan or photo of a government-issued photo ID and the front and back of your credit card.

Please send an email to online@stussy.com.au with the required attachments. If we deem this satisfactory, your order will be processed.