Customer Service & Delivery

PUBLIC HOLIDAY DELIVERY TIMES

 

Please note, due to National Public Holidays throughout the Christmas Break period, any orders placed on or after the 23rd December will be sent on Thursday December 29th when Australia Post resume normal operations.

Please take this into account when selecting standard or express shipping.

Our customer service team will be back in the office Wednesday 28th December to respond to any customer enquires.

 

CHRISTMAS DELIVERY GUIDE

To receive your order before Saturday, 24 December 2016, please review our Christmas delivery information below before ordering.

Please note the delivery estimates below are based on information provided by our delivery partner and should only be used as a guide. We cannot gaurantee these delivery estimates and recommend placing orders well in advance of these dates.

 

DELIVERY DESTINATION SHIPPING DELIVERY ESTIMATE PLEASE ORDER BY 10AM AEST

ACT

  REGULAR 3 to 5 days Monday, 19 December
  EXPRESS 1 to 3 days Tuesday, 20 December

NEW SOUTH WALES

METRO REGULAR 3 to 5 days Monday, 19 December
METRO EXPRESS 1 to 3 days Tuesday, 20 December
REGIONAL REGULAR 3 to 7 days Friday, 16 December
REGIONAL EXPRESS 3 to 5 days Monday, 19 December

NT

  REGULAR 10 to 14 days Tuesday, 6 December
  EXPRESS 7 to 10 days Wednesday, 14 December

QUEENSLAND

METRO REGULAR 3 to 5 days Monday, 19 December
METRO EXPRESS 1 to 3 days Tuesday, 20 December
REGIONAL REGULAR 6 to 9 days Thursday, 15 December
REGIONAL EXPRESS 3 to 5 days Monday, 19 December

SOUTH AUSTRALIA

METRO REGULAR 3 to 5 days Monday, 19 December
METRO EXPRESS 1 to 3 days Tuesday, 20 December
REGIONAL REGULAR 3 to 7 days Friday, 16 December
REGIONAL EXPRESS 3 to 5 days Monday, 19 December

TASMANIA

METRO REGULAR 3 to 5 days Monday, 19 December
METRO EXPRESS 1 to 3 days Tuesday, 20 December
REGIONAL REGULAR 3 to 7 days Friday, 16 December
REGIONAL EXPRESS 3 to 5 days Monday, 19 December
       

VICTORIA

METRO REGULAR 3 to 5 days Monday, 19 December
METRO EXPRESS 1 to 3 days Tuesday, 20 December
REGIONAL REGULAR 3 to 7 days Friday, 16 December
REGIONAL EXPRESS 3 to 5 days Monday, 19 December

WESTERN AUSTRALIA

ETRO REGULAR 5 to 6 days Friday, 16 December
METRO EXPRESS 3 to 5 days Monday, 19 December
REGIONAL REGULAR 10 to 14 days Wednesday, 7 December
REGIONAL EXPRESS 7 to 10 days Monday, 12 December

 

 

 

Shipping & Delivery

FREE STANDARD DELIVERY on orders over $50

Express delivery $7.95

All other orders $4.95

Delivered via Australia Post. For same day dispatch please place your order before 11:00am AEDT.

Please note: charges will appear on credit card statements as GLOBE International.

Estimated Delivery Time

Standard Delivery

VIC, NSW, SA, ACT: 1-2 BUSINESS DAYS

QLD, TAS: 2-5 BUSINESS DAYS

WA, NT: 5-10 BUSINESS DAYS

Express Delivery, 1-2 Days to Metro areas

 

Delivery times may vary depending on your suburb.

We access stock directly from our warehouse as well as our stores around Australia. Sourcing your item may delay dispatch up to 2-3 days.

If you have any queries regarding your postage estimate, or whether you fall within our express postage area, feel free to contact us at au.webmaster@globebrand.com, or call us at (03) 8534 9999.

 

No international shipping.

 

Privacy & Security

We take your privacy and security very seriously. please refer to our privacy policy for more information

Ordering

Stussy accepts Visa, MasterCard and Paypal. We do not accept cash, cheque or cash-on-delivery (C.O.D).
Stussy uses SecurePay to process all credit card transactions. SecurePay complies with the PCI DSS standards so you can ensure your details are safe.
We aim to update our website with the latest stock information, however occasionally sold-out products will remain on the website until it is next updated. If an item you have ordered has sold-out, we will notify you by phone or email as soon as possible.

Refunds, Returns & Exchanges

Stussy will exchange or refund your item provided the item and its packaging are in their original condition, with all original tags attached. If swimwear or underwear are being exchanged/returned, we require the hygiene seal to remain in place. Refunds and exchanges are not available on free promotional or sale items. Refunds and exchanges can be made 4 weeks from the date of purchase. We recommend sending returns via registered post as we do not accept responsibility for lost items.

ADDRESS FOR RETURNS

GLOBE INTERNATIONAL 

WEB RETURNS 

1 FENNELL STREET 

PORT MELBOURNE 

3207 VICTORIA 

AUSTRALIA 

 Payment, Pricing & Promotions

 Promotions include free gifts, discounts or sale items and promotional codes.

Promotions are valid for a specified period of time and are for single use only unless otherwise specified. Single use promotions must be used in their entirety and cannot be combined with any other promotions.
If you wish to exchange or receive a refund for a product that was purchased during a promotion, you will receive a refund or goods to the value of the original purchase. If the promotion has expired, you forfeit the use of that promotion on the replacement or on future orders.
You can enter a promo code on the order confirmation page or in the shopping cart.

 

Viewing Orders

 To view your order you must register an account with us as time of checkout. To then view your order simply login to "my account" using your email address and password.

 

Updating Account Information

 To change your account information simply login to the website using your email address and password.